{ "openapi": "3.0.1", "info": { "title": "Zendesk AI Billing & Outcome Auditor - Reconcile", "description": "Audit Zendesk AI billing and Resolution Allowance outcomes against sanitized evidence and buyer rules. Reconcile separates supported charges, potential disputes, business-value variance, and unverifiable items for finance, CX, automation, and AI-agent workflows.", "version": "0.1", "x-build-id": "IUXi4ryeddhdBqT3b" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/factrelay~reconcile/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-factrelay-reconcile", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/factrelay~reconcile/runs": { "post": { "operationId": "runs-sync-factrelay-reconcile", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/factrelay~reconcile/run-sync": { "post": { "operationId": "run-sync-factrelay-reconcile", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "conversations", "billing", "policy" ], "properties": { "conversations": { "title": "Sanitized Zendesk conversations", "minItems": 1, "type": "array", "description": "JSON array of only the audit facts Reconcile needs. Use opaque Zendesk IDs; replace raw reasoning text with automated_resolution_reasoning_present true/false.", "items": { "type": "object", "additionalProperties": false, "properties": { "conversation_id": { "type": "string", "nullable": true, "title": "Conversation ID", "description": "Opaque Zendesk conversation ID used only to join sanitized facts to billing rows." }, "platform_conversation_id": { "type": "string", "nullable": true, "title": "Platform conversation ID", "description": "Optional alternate Zendesk identifier used for deterministic matching." }, "automated_resolution": { "type": "boolean", "nullable": true, "title": "Automated resolution", "description": "Whether Zendesk marked the conversation as automatically resolved." }, "automated_resolution_reasoning_present": { "type": "boolean", "nullable": true, "title": "Resolution reasoning present", "description": "True when Zendesk supplied non-empty resolution reasoning; do not paste the reasoning text." }, "last_resolution": { "type": "string", "enum": [ "VERIFIED", "CONTAINED", "ASSISTED_ESCALATION", "UNKNOWN" ], "nullable": true, "title": "Resolution tier", "description": "Zendesk resolution tier observed for this conversation." }, "test_mode": { "type": "boolean", "nullable": true, "title": "Test mode", "description": "Whether Zendesk marked this conversation as a test case." }, "conversation_end_time": { "type": "string", "nullable": true, "title": "Conversation end time", "description": "Optional timezone-aware ISO 8601 timestamp used for event timing." } } } }, "billing": { "title": "Billing rows", "minItems": 1, "type": "array", "description": "JSON array of billed outcome rows. Money must be decimal strings or null. Pricing model is fixed to the supported Zendesk 2026 resolution-allowance rule pack.", "items": { "type": "object", "additionalProperties": false, "properties": { "case_ref": { "type": "string", "nullable": true, "title": "Case reference", "description": "Opaque case reference used to join billing or buyer events to a sanitized conversation." }, "billing_period": { "type": "string", "title": "Billing period", "description": "Vendor billing period label, for example 2026-08." }, "resolution_tier": { "type": "string", "enum": [ "VERIFIED", "CONTAINED", "ASSISTED_ESCALATION", "UNKNOWN" ], "title": "Billed resolution tier", "description": "Resolution tier claimed by the vendor billing row." }, "billed_units": { "type": "integer", "minimum": 0, "title": "Billed units", "description": "Non-negative number of billed outcome units in this row." }, "unit_rate": { "type": "string", "nullable": true, "title": "Unit rate", "description": "Optional exact decimal string for the price per billed unit." }, "billed_amount": { "type": "string", "nullable": true, "title": "Billed amount", "description": "Optional exact decimal string for the billed amount of this row." }, "currency": { "type": "string", "pattern": "^[A-Z]{3}$", "title": "Currency", "description": "Three-letter uppercase billing currency code, such as USD or TWD." } }, "required": [ "billing_period", "resolution_tier", "billed_units", "currency" ] } }, "events": { "title": "Buyer-side events (optional)", "type": "array", "description": "Optional deterministic buyer events. Event evidence IDs are generated inside the Actor; do not include free-text evidence.", "items": { "type": "object", "additionalProperties": false, "properties": { "case_ref": { "type": "string", "title": "Case reference", "description": "Opaque case reference used to join billing or buyer events to a sanitized conversation." }, "event_type": { "type": "string", "enum": [ "REOPENED", "HUMAN_REWORK", "NEGATIVE_FEEDBACK", "DUPLICATE_LINK", "EXPLICIT_UNRESOLVED" ], "title": "Event type", "description": "Deterministic buyer-side event such as reopen, human rework, or negative feedback." }, "event_at": { "type": "string", "title": "Event time", "description": "Timezone-aware ISO 8601 time when the buyer-side event occurred." }, "same_issue": { "type": "boolean", "nullable": true, "title": "Same issue", "description": "Optional determination of whether a reopen concerns the same issue; leave null when unknown." } }, "required": [ "case_ref", "event_type", "event_at" ] }, "default": [] }, "policy": { "title": "Buyer acceptance policy", "required": [ "reopen_window_days" ], "type": "object", "description": "Deterministic business acceptance rules. The policy version is generated by the Actor; no customer label is stored in output.", "properties": { "reopen_window_days": { "type": "integer", "minimum": 0, "default": 7, "title": "Reopen window (days)", "description": "Number of days in which a same-issue reopen can invalidate business acceptance." }, "human_rework_invalidates": { "type": "boolean", "default": true, "title": "Human rework invalidates", "description": "Reject business acceptance when a human had to redo the resolved work." }, "duplicate_invalidates": { "type": "boolean", "default": true, "title": "Duplicate invalidates", "description": "Reject business acceptance for a confirmed duplicate outcome." }, "negative_feedback_invalidates": { "type": "boolean", "default": true, "title": "Negative feedback invalidates", "description": "Reject business acceptance when deterministic negative feedback is present." }, "explicit_unresolved_invalidates": { "type": "boolean", "default": true, "title": "Explicit unresolved invalidates", "description": "Reject business acceptance when the case is explicitly marked unresolved." } }, "additionalProperties": false } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } }