Audience mood
| Mood | By likes | Comments |
|---|---|---|
| Positive | 41% | 13 |
| Mixed | 0% | 0 |
| Neutral | 28% | 8 |
| Negative | 31% | 8 |
Needs attention now
- harassment
@user you sound like a pathetic loser, go cry somewhere else
- fraud
@user Congratulations, you were picked for our Northwind Giveaway 🎁 Send your card details by message to claim a free year of coffee
Top questions (ready FAQ)
Do you ship to Canada?
¿Hacen envíos a Canadá?
Vous livrez au Canada ?
How much is one bag if I don't subscribe?
Was kostet ein Beutel im Abo?
Is there a decaf version of the house blend?
Requests and content ideas
Please do a video on how you pick the beans
yes, I would watch that too
abran el tostadero también los domingos
Buying intent
7 comments (24%) want to buy or ask where to get it.
How much is one bag if I don't subscribe?
Do you ship to Canada?
Just ordered the spring box for my office
What your audience complains about
$24 a bag is way too expensive for a subscription
Demasiado caro para café, en el súper lo encuentro a la mitad
Für 250 Gramm ist das echt zu viel Geld
there's no button anywhere
le service client ne répond pas
arrived stale and smelled like cardboard
I see it ten times a day
What your audience loves
Just ordered the spring box for my office
Hab gerade das Frühlingsabo bestellt
Me acabo de suscribir, ¡qué ganas de probarlo!
Der beste Kaffee, den ich seit Jahren getrunken habe
Le café est délicieux
Tolles Video, man riecht den Kaffee fast durch den Bildschirm
Qué video tan bonito, me encantó ver el tueste
Quelle belle torréfaction, bravo à toute l'équipe
Wunderschöne Röstmaschine, so viel Liebe zum Detail
the beans are always fresh
Objections to answer
$24 a bag is way too expensive for a subscription
Demasiado caro para café, en el súper lo encuentro a la mitad
there's no button anywhere
le service client ne répond pas
arrived stale and smelled like cardboard
arrived stale and smelled like cardboard
Comments by day
Post comparison
| Post | Comments | Positive | Negative | Questions | Spam | Top complaint |
|---|---|---|---|---|---|---|
| Spring subscription ad (demo) | 25 | 35% | 39% | 5 | 5% | Too expensive compared to supermarket |
| Roastery tour video (demo) | 13 | 51% | 17% | 1 | 8% | Coffee arrives stale |
Reply drafts
$24 a bag is way too expensive for a subscription
We hear you, $24 is a real investment for a bag of coffee. We'd love to explain how our pricing works, so please send us a private message and our team will walk you through the options.
Tried to cancel my subscription for two weeks and there's no button anywhere
Sorry about the frustration, cancelling should be simple. Please send us a private message with your account details and our team will help you cancel right away.
My last bag arrived stale and smelled like cardboard
We're really sorry your bag arrived stale, that's not the experience we want for you. Please send us a private message with your order details so our team can make it right.
How much is one bag if I don't subscribe?
Thanks for asking! The price of a single bag is [price]. Send us a private message if you'd like more details on options.
Is there a decaf version of the house blend?
Good question! [Yes/No], we offer a decaf version of our house blend. Check [link] for details or send us a private message.
Please stop showing me this ad, I see it ten times a day
Sorry the ads have been showing up so often, we appreciate your patience. You can adjust your ad preferences in Facebook's ad settings to see fewer of them.
Demasiado caro para café, en el súper lo encuentro a la mitad
Gracias por tu comentario, entendemos que el precio importa. Escríbenos por mensaje privado y te contamos sobre nuestras opciones. ☕
Impossible de résilier l'abonnement, le service client ne répond pas
Lamentamos mucho la dificultad, queremos ayudarte a resolverlo. Envíanos un mensaje privado con tus datos y nuestro equipo te guiará para cancelar.
Für 250 Gramm ist das echt zu viel Geld
Verstehen wir gut, 250 Gramm sind eine echte Investition. Schreib uns gern eine private Nachricht, dann erklärt dir unser Team die Optionen.
Was kostet ein Beutel im Abo?
Danke für deine Frage! Ein Beutel kostet [price] ohne Abo. Schreib uns gern eine private Nachricht für weitere Details.
¿Hacen envíos a Canadá?
¡Gracias por escribirnos! [Sí/No], hacemos envíos a Canadá: [detalle de envíos y costos]. Si quieres más información, envíanos un mensaje privado y te ayudamos.
Vous livrez au Canada ?
Merci de nous avoir écrit ! [Oui/Non], nous livrons au Canada : [détails de livraison et tarifs]. Pour plus d'infos, envoyez-nous un message privé et nous vous aiderons avec plaisir !