Harbor Bean Café (demo)

Waited 25 minutes for two coffees on Saturday morning. The pastries are great but weekends are chaos.

Thank you for taking the time to share your feedback. We're sorry your weekend coffee order took 25 minutes; we know that's far too long, especially when you came in for something simple. We are reviewing our weekend staffing and peak-hour workflow so that busy mornings move more smoothly. We're glad you enjoyed our pastries and hope to welcome you back. If you'd like to talk further, please get in touch with us directly. Warm regards, the Harbor Bean Café team

Got sick after the chicken sandwich. The chicken looked undercooked in the middle. Never again.

Thank you for letting us know about your experience with the chicken sandwich. We're truly sorry you felt unwell, and we take food safety very seriously. We are reviewing how we cook and check our chicken, and we are looking closely at this specific item to make sure it meets our standards. Please contact us directly so we can learn more about what happened. Warm regards, the Harbor Bean Café team

Am Wochenende viel zu lange Wartezeit, fast 30 Minuten für einen Kaffee.

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie am Wochenende so lange auf Ihren Kaffee warten mussten. Wir prüfen derzeit unsere Abläufe und Personalplanung in den Stoßzeiten, damit die Wartezeiten kürzer werden. Wir würden uns freuen, Sie bald wieder bei uns zu begrüßen. Wenn Sie möchten, kontaktieren Sie uns gerne direkt. Herzliche Grüße, Ihr Team vom Harbor Bean Café

Parking is impossible. Circled the block three times before giving up and walking.

Thank you for sharing your experience. We're sorry that finding a parking space was so frustrating and that you ended up walking away. We understand how inconvenient that is, especially when you're looking forward to visiting us. We are looking at options to make arriving easier, including how we communicate nearby parking. If you have suggestions, we'd love to hear them, and you're welcome to get in touch directly. Warm regards, the Harbor Bean Café team

Il servizio nel fine settimana è lentissimo e i prezzi sono alti.

Grazie per il suo feedback. Ci dispiace che il servizio nel fine settimana sia stato così lento e che i prezzi le siano sembrati elevati. Stiamo esaminando la gestione dei picchi di affluenza e il nostro listino, per migliorare sia la rapidità sia il rapporto qualità-prezzo. Speriamo di accoglierla di nuovo presto. Se desidera approfondire, può contattarci direttamente. Cordiali saluti, il team di Harbor Bean Café

Found a hair in my muffin. Staff shrugged and offered nothing.

Thank you for letting us know about this. We're sorry to hear you found a hair in your muffin, and we understand how unpleasant that is, especially when you expected better. We are reviewing our food handling and our response procedures so that concerns like this are taken seriously and handled properly. Please reach out to us directly so we can hear more about your visit. Warm regards, the Harbor Bean Café team

Weekend brunch took 50 minutes to arrive and the eggs were cold.

Thank you for your honest feedback. We're sorry your weekend brunch took so long to arrive and that the eggs were served cold. That is not the experience we want for our guests. We are reviewing our weekend kitchen timing and how dishes are passed to the table to improve both speed and temperature. We hope to have the chance to serve you again, and you're welcome to contact us directly if you'd like to follow up. Warm regards, the Harbor Bean Café team

Toilets were dirty and there was no soap. Please fix this.

Thank you for raising this with us. We're sorry to hear that the toilets were not clean and that soap was missing. This is not the standard we hold ourselves to, and we are reviewing our cleaning schedule and restocking checks immediately. We appreciate you bringing it to our attention. Please feel free to contact us directly if you have further thoughts. Warm regards, the Harbor Bean Café team

Pastries were sold out by 11am on a Saturday. Disappointing.

Thank you for your feedback. We're sorry you arrived on Saturday to find our pastries sold out by 11am, as we know it's disappointing when you have your heart set on something. We are reviewing our baking quantities and weekend stock planning so that popular items are available for longer. We appreciate your patience and hope to see you again soon. If you'd like to share more, please get in touch directly. Warm regards, the Harbor Bean Café team

Slow service even when it was half empty. Staff seemed disorganised.

Thank you for sharing your experience. We're sorry the service felt slow, particularly when the café was quieter, as that is not what we want for our guests. We are looking at how our team is organised during quieter periods to make sure service stays prompt and well coordinated. We'd welcome the chance to improve your next visit, and you're welcome to contact us directly. Warm regards, the Harbor Bean Café team